The team led by ESKARIAM has been planning and implementing successful customer information campaigns since 2007, generating a high degree of interest in the claims we lead and achieving high rates of information and dissemination of the claim.
Strategic adaptation to each claim
The uniqueness of each claim and each type of customer requires adapting to the specific needs of each case. We do this by applying different solutions and tools in order to maximise the dissemination of the necessary information and ensure that it reaches the greatest number of people affected.
We combine in-person communications with dissemination through social networks and press releases, media (TV and radio), while also collaborating with key agents in the affected sector.
Thorough monitoring and control of claims
At ESKARIAM we have developed our own platform to improve the customer experience that allows our services to be contracted electronically, the sending out of the necessary documentation, the extraction of the necessary data for the claim through different algorithms, and the monitoring of customers’ complaint at all times and through any device.
Decision making based on data and KPIs
Litigations managed by ESKARIAM require a thorough control of different KPIs that allow the most appropriate decisions to be made for each of the teams participating in the claim, starting with the lawyers in charge of the litigation, followed by the customer service team that maintains constant communication with customers, and ending with all any external collaborators who may require different information for the proper management of their area of interest.
All of ESKARIAM’s technology is connected to allow all relevant customer data and their claim documentation to be dumped into our data lake or data warehouse (DWH). The information is then processed and extracted according to the needs of the managers of the teams participating in the claim.
All of this is possible thanks to adequate internal processes, the application of useful technology for legal management, and, most importantly, an organised and trained team for this type of particular legal service.
Documentation processing
Litigation is not viable without the necessary documentation from each customer, and while the collective nature of the claims we file allows us to access high volumes of information, the required documentation is always necessary to prove certain facts based on the case before the Judge.
At ESKARIAM we also develop solutions and strategies that allow this documentation to be obtained in a swift manner. We also apply our algorithms to extract information from documents, facilitating litigation preparation tasks.
360 solution
We have developed remarkable expertise in the Spanish market in the dissemination of the right to litigate based on ESKARIAM's litigation-based core service, with high rates of confidence from stakeholders in our economic and value proposal. We have achieved this by generating constant interaction with the customer and opting for efficient claim management to adapt strategies to the evolution of litigation thanks to our data warehouse (DWH).
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